{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/contacto/reclamacion.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/contacto/reclamacion.html","location":{"base":"/contacto/reclamacion.html","queryParams":{}},"data":{"jcr:title":"reclamación","title":" Reclamaciones Atención al Cliente - Renault España","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","disableMultiLanguage":false,"meta_description_seo":"Haz tu reclamación proporcionándonos tus datos personales y matrícula de tu coche y un experto de Atención al Cliente te responderá en 24 horas.","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice97v0_copy":{"mandatoryLegend":"*Campos obligatorios","helpText":"Nuestro servicio de atención al cliente está a tu disposición de lunes a viernes de 8:30 a 20:00h. Te contestaremos en menos de 24h (días hábiles)","vehicleSectionTitle":"datos sobre el vehículo","titlePrefix":"tu reclamación","submitButtonLabel":"siguiente","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":"true","formConfig":{"complaint":{"description":"deja una descripción para hacernos saber sobre tu solicitud","selectLabel":"tu reclamación es sobre...*","errorMessage":"elije el motivo de tu solicitud y escribe una descripción","types":{"1":{"type":"multimedia y servicios conectados"},"2":{"type":"incidente técnico"},"3":{"type":"demora de entrega"},"4":{"type":"proceso de compra"},"5":{"type":"posventa"},"6":{"type":"conformidad"}}},"attachment":{"errorMessageSize":"El documento supera el peso máximo permitido. (<5Mo)","errorMessageMissing":"Campo obligatorio. Por favor suba un documento.","formatsLabel":"Formato permitido: jpg, png, pdf <5Mo. ","isVisible":true,"errorMessageFormat":"El documento no corresponde a lo tipos de formatos permitidos. (jpg, png, pdf)","attachments":{"1":{"title":"Por favor, adjunta todos los documentos que puedan ayudarnos a gestionar tu solicitud rápidamente:","isMandatory":false,"introduction":"Documentación del vehículo, factura de mantenimiento.... "},"2":{"title":" ","isMandatory":false}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone","slice56vf_copy":{"sling:resourceType":"one/components/common/slice56vF","lom1":{},"lom2":{},"lom3":{},"links":{"1":{"url":"https://www.renault.es/politica-privacidad.html","text":"política de privacidad","type":"link","openInNewTab":true},"2":{"url":"https://www.renault.es/informacion-legal.html","text":"información legal","type":"link","openInNewTab":true},"3":{"url":"https://www.renault.es/cookies.html","text":"política de cookies","type":"link","openInNewTab":true},"4":{"text":"configurar cookies","type":"cookiesConsent","openInNewTab":false}}}}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"reclamación","url":"/contacto/reclamacion.html","components":["one/components/common/caseform/slice97v0"]},{"title":"tu vehículo","url":"/contacto/reclamacion/tu-vehiculo.html","components":["one/components/common/leadform/slice134vB","one/components/edito/componentD7v0"]},{"title":"datos personales","url":"/contacto/reclamacion/detalles.html","components":["one/components/common/caseform/slice55vB"]},{"title":"confirmación","url":"/contacto/reclamacion/confirmacion.html","components":["one/components/common/caseform/slice70v0"]}],"currentStepNumber":0,"totalSteps":4,"firstStep":"/contacto/reclamacion.html","nextStep":"/contacto/reclamacion/tu-vehiculo.html"},"caseSubmissionError":"Se ha producido un error. Inténtalo más tarde.","formType":"Complaint","stepperTitle":"Tu reclamación","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"googleMapsParams":{"region":"es","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"ver financiación"}},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"priceParams":{"hidePrices":false,"sling:resourceType":"one/components/structure/adminpage/site/priceParams"},"consumptionEfficiencyGraph":{"displayCritair":true,"efficiencyTitle":"etiqueta medioambiental","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","textIsRich":"true","titleCritair":"etiqueta medioambiental","displayEfficiencyGraph":false},"ecologicalParams":{"ecoMalusDetailsLabel":" ","recoveryBonusDisclaimer":"ADEMÁS, AHORRA 800€ AL ENTREGAR TU COCHE","ecoBonusDeducted":false,"recoveryBonusDetailsLabel":"descuento CAE","recoveryBonusDescription":"Aportación del fabricante al CAE de 800€ tras impuestos. Aplicable a clientes particulares que achatarren o entreguen a cambio un vehículo de combustión. Aplicable al sustituir un turismo por un turismo o un vehículo comercial por un vehículo comercial.(1)","ecologicalRebateDisclaimer":"te adelantamos plan MOVES III hasta {ecologicalRebate}","sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams","ecologicalMalusDisclaimer":" ","ecologicalBonusDescription":"Plan MOVES III, condiciones: idaes.es. Financiación con RCI Banque, S.A.S.E., importe máx de 7000€ para VP o 9000€ para VU a 18 meses. Financiación sujeta a estudio y aprobación. Oferta válida mientras existan fondos del Plan MOVES III.","ecoBonusLabel":" "},"tyreLabelling":{"frontTyresLabel":"neumáticos delanteros","rearTyresLabel":"neumáticos traseros","tooltipTitle":"información sobre llantas y neumáticos","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Aquí puedes acceder a las etiquetas de los neumáticos compatibles con tu configuración.

Debido a nuestras limitaciones de producción y las de nuestros proveedores, la referencia definitiva de los neumáticos mostrados en este vehículo sólo se confirmará en una fase avanzada del procedimiento de entrega. Contacta con tu concesionario o visita la página https://www.renault.es/regulacion-europea.html para más información. Haz clic sobre las etiquetas o scanea el código QR con tu móvil para acceder a las fichas detalladas en el site de la Unión Europea.

"},"ccParameters":{"legal":"https://www.renault.es/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"urban-cars","title":"Urbano","models":{"1":{"modelId":"renault5-htb-ph1"},"2":{"modelId":"renault4-a4e-ph1"},"3":{"modelId":"clio-bja-ph2"},"4":{"modelId":"captur-hjb-ph2"}}},"6":{"name":"suv-cars","title":"SUV","models":{"1":{"modelId":"captur-hjb-ph2"},"2":{"modelId":"symbioz-djb-ph1"},"3":{"modelId":"arkana-ljl-ph2"},"4":{"modelId":"austral-hhn-ph1"},"5":{"modelId":"austral-rhn-ph1-my25"},"6":{"modelId":"espace-rhn-ph1-my25"},"7":{"modelId":"rafale-dhn-ph1"}}},"14":{"name":"familiar-cars","title":"Familiar","models":{"1":{"modelId":"megane-bfb-ph2"},"2":{"modelId":"megane-kfb-ph2"},"3":{"modelId":"koleos-hzg-ph2"},"4":{"modelId":"espace-rhn-ph1-my25"},"5":{"modelId":"kangoo-kfk-ph1"},"6":{"modelId":"trafic-combi-j82-ph2"},"7":{"modelId":"scenic-hcb-ph1"},"8":{"modelId":"megane-bcb-ph1"},"9":{"modelId":"kangoo-etech-electric-kfk-ph1"}}}}},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:6qac4las5ba","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"aroundMe":"a mi alrededor","searchPlaceholder":"código postal y/o ciudad","strapline":"red Renault","title":"encuentra tu concesionario","filterResults":"filtros","geolocalisationErrorMsg":"Activa la geolocalización de tu dispositivo para tener acceso a esta funcionalidad.","favoriteDealer":"favorito","legend":{"info":"localiza tu concesionario","major":"concesionarios Renault","minor":"red Renault","title":"leyenda"}},"cta":{"selectAsFavorite":"seleccionar como favorito","backToMapView":"volver al mapa","seeOpeningHours":"ver todos los horarios de apertura","seeAllDealers":{"link":"https://www.renault.es/concesionarios.html"},"select":{"label":"seleccionar"},"expandResults":{"label":"ampliar resultados"},"contactUs":{"link":"https://www.renault.es/contacto/contacto-general.html","label":"contacta con nosotros"}},"info":{"openingDoors":"horario de apertura de {startDate} a {endDate}","openingHours":"horarios","exceptionallyClosed":"cerrado el {date}","closed":"cerrado actualmente","opened":"abierto","direction":"cómo llegar","vacations":"cerrado de {startDate} a {endDate}","nextOpening":"próxima apertura {date}","contactDetails":"ver más detalles del concesionario","website":"ver la página web","services":"servicios"},"onlineAppointment":{"label":"cita taller online","reassuranceMsg":"Elige el día y el horario que mejor te conviene directamente en la agenda del concesionario."},"pattern":{"streetAddress":"{postOfficeBox} {streetAddress}","cityZipCode":"{postalCode} {locality}"},"coordinates":{}},"professionalParams":{"isPro":true,"sling:resourceType":"one/components/structure/professionalParams"},"authenticationParams":{"link":"https://myr.renault.es/connexion-inscription.html","text1":"¿Tienes una cuenta My Renault? ","text2":" Ahorra tiempo conectándote.","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"continuar como invitado","createAccountLabel":"crea una cuenta","title":"para continuar, crea tu cuenta My Renault o inicia sesión","alreadyAccountLabel":"ya tengo una cuenta","descriptionPopIn":"Por favor, comprueba si tu información aún está actualizada","helloLabelPopin":"hola ","introduction":"

Si no tienes cuenta My Renault, créala gratis en solo unos segundos.

"}},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams","brandModels":{"1":{"models":"ARKANA; AUSTRAL; CAPTUR; CLIO; ESPACE; EXPRESS FURGÓN; GRAND SCENIC; KADJAR; KANGOO; KANGOO FURGÓN; KOLEOS; LAGUNA; LATITUDE; MASTER; MEGANE; MODUS; RAFALE; RENAULT 4; RENAULT 5; SCENIC; SYMBIOZ; TALISMAN; TRAFIC; TRAFIC FURGÓN; TWINGO; TWIZY; VEL SATIS; WIND; ZOE; OTRO MODELO","isCorporate":true,"brand":"RENAULT"},"2":{"models":"BIGSTER;DOKKER;DUSTER;JOGGER;LODGY;LOGAN;LOGAN MCV;SANDERO;SPRING;OTRO MODELO","isCorporate":true,"brand":"DACIA"},"3":{"models":"BENTO;DUO","isCorporate":false,"brand":"MOBILIZE"},"4":{"models":"A110;A290;OTRO MODELO","isCorporate":false,"brand":"ALPINE"},"5":{"models":"MODELO","isCorporate":false,"brand":"ALFA ROMEO"},"6":{"models":"MODELO","isCorporate":false,"brand":"AUDI"},"7":{"models":"MODELO","isCorporate":false,"brand":"BMW"},"8":{"models":"MODELO","isCorporate":false,"brand":"CHEVROLET"},"9":{"models":"MODELO","isCorporate":false,"brand":"CITROËN"},"10":{"models":"MODELO","isCorporate":false,"brand":"DS"},"11":{"models":"MODELO","isCorporate":false,"brand":"FIAT"},"12":{"models":"MODELO","isCorporate":false,"brand":"FORD"},"13":{"models":"MODELO","isCorporate":false,"brand":"HONDA"},"14":{"models":"MODELO","isCorporate":false,"brand":"HYUNDAI"},"15":{"models":"MODELO","isCorporate":false,"brand":"JEEP"},"16":{"models":"MODELO","isCorporate":false,"brand":"KIA"},"17":{"models":"MODELO","isCorporate":false,"brand":"LAND ROVER"},"18":{"models":"MODELO","isCorporate":false,"brand":"MAZDA"},"19":{"models":"MODELO","isCorporate":false,"brand":"MERCEDES"},"20":{"models":"MODELO","isCorporate":false,"brand":"MINI"},"21":{"models":"MODELO","isCorporate":false,"brand":"NISSAN"},"22":{"models":"MODELO","isCorporate":false,"brand":"OPEL"},"23":{"models":"MODELO","isCorporate":false,"brand":"PEUGEOT"},"24":{"models":"MODELO","isCorporate":false,"brand":"SEAT"},"25":{"models":"MODELO","isCorporate":false,"brand":"SKODA"},"26":{"models":"MODELO","isCorporate":false,"brand":"SMART"},"27":{"models":"MODELO","isCorporate":false,"brand":"SUZUKI"},"28":{"models":"MODELO","isCorporate":false,"brand":"TOYOTA"},"29":{"models":"MODELO","isCorporate":false,"brand":"VOLKSWAGEN"},"30":{"models":"MODELO","isCorporate":false,"brand":"VOLVO"}}},"validation":{"taxCodeRegex":"([XYZ]|[0-9])[0-9]{7}([A-Z])","zipCode":"^\\d{5}$"},"receipt":{"validatedPayment":"pago confirmado","noService":" ","yourOrderLabel":" tu operación","asapLabel":" lo antes posible","eWaste":" \"E-Waste Quotation Online\" Label","wishedOperation":"tu operación de taller","yourAvailabilities":"tu disponibilidad","requestSentLabel":"solicitud enviada","dealerServices":"servicios de tu concesionario","yourCarLabel":"tu vehículo","yourAppointment":"tu cita","doorToDoor":" ","laborCost":"mano de obra","seeMyCart":"ver mi cesta ","selectedPackages":"operaciones seleccionadas","vehicleOfInterest":"tu vehículo de interés","dropTheKey":" ","contractSigned":" ","seeMySummary":"ver mi resumen","quoteValidity":"presupuesto válido hasta fin de mes","yourEnergy":" ","selectedOffer":"tu oferta","viewDetails":"ver detalles","summaryLabel":"resumen","payDealerLabel":" TOTAL","yourDealerLabel":"tu concesionario","offer":{"details":" "}},"abandonmentModal":{"modalTitle":"¿seguro que quieres abandonar el formulario?"},"identityTooltip":{"title":" "},"enginesTypes":{"1":{"label":"diésel"},"2":{"label":"gasolina"},"3":{"label":"GLP"},"4":{"label":"híbrido"},"5":{"label":"híbrido enchufable"},"6":{"label":"eléctrico"}},"address":{"postalCodeError":"código postal incorrecto","addressMain":"dirección","searchError":"se ha producido un error. Por favor, inténtelo de nuevo. ","addressSecondary":"segunda vivienda","localityError":"localidad incorrecta","addressError":"dirección incorrecta","fillInAddress":"introduce tu dirección ","fillInAddressManually":" introduce tu dirección manualmente ","locality":"localidad","postalCode":"código postal"}},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"es-es","rootPath":"https://easyconnectstore.renault.no/content/renault/es/es.html"},"2":{"language":"es-ar","rootPath":"https://easyconnectstore.renault.no/content/renault/ar/es.html"},"3":{"language":"es-mx","rootPath":"https://easyconnectstore.renault.no/content/renault/mx/es.html"},"4":{"language":"es-co","rootPath":"https://easyconnectstore.renault.no/content/renault/co/es.html"}},"sitelangs":{}},"siteParams":{"language":"es","countryName":"Spain","brand":"renault","country":"es","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"es-ES","rtl":false,"country3":"ESP","product":"RENAULT"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","gtmConsentContainerId":"GTM-MJQBHV7","kameleoonId":"8f9d4evleq","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"219f36a6-f0d2-4d80-887f-819935a4981b","enableConsentMode":true,"pagePolicyLink":"https://www.renault.es/cookies.html","enableFunctionalScript":false,"nobanner":false}},"gigyaParams":{"enabled":true,"apiKey":"3_DyMiOwEaxLcPdBTu63Gv3hlhvLaLbW3ufvjHLeuU8U5bx3zx19t5rEKq7KMwk9f1","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://empresas.renault.es/contacto/reclamacion.html"},{"rel":"alternate","hreflang":"es-es","href":"https://empresas.renault.es/contacto/reclamacion.html"}],"meta":[{"name":"description","content":"Haz tu reclamación proporcionándonos tus datos personales y matrícula de tu coche y un experto de Atención al Cliente te responderá en 24 horas."},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"reclamación"},"authentication":{},"liveChat":{"activateProductPlans":true,"activateConfigurator":true,"sling:resourceType":"one/components/structure/livechat","activateEdito":true,"activateHomepage":true},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Renault Profesional","url":"https://empresas.renault.es/"},{"title":"Contacto","url":"https://empresas.renault.es/contacto.html"},{"title":"reclamación","url":"https://empresas.renault.es/contacto/reclamacion.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/common/caseform/slice97v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/slice56vF","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/transverseParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/priceParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/cookieConsent","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/professionalParams","one/components/structure/adminpage/site/authenticationParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"lastSearches":[],"isRehydrate":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[],"additionalQuestions":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}